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FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
ORDER INFORMATION
All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we’ll be happy to assist.
DO I NEED TO CREATE CYCLEWORLD ACCOUNT TO PLACE AN ORDER?
WHAT PAYMENT TYPES DOES CYCLEWORLD ACCEPT?
We accept Visa, MasterCard, and American Express in our checkout. We don’t support Cash On Delivery.We have an EMI option with Shopse-EMI
IS IT SAFE TO USE MY CREDIT CARD?
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure,uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Razorpay, a secure online payment gateway which encrypts your card details in a secure host environment.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the CycleWorld’s Privacy Policy.
In order to register with CycleWorld, you are required to let us know your name and email address. To place an order we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary these details may be used to verify and validate your order. We may use your contact details to keep you informed of our latest collections and Cycleworld events.
CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?
Unfortunately, once your order has been placed we are unable to change your shipping details but may be able to assist you to cancel and replace the order.